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Job Details

FOOD SERVICE ASSOCIATE Full time days

   Employer Information
Employer Name:   Catholic Health Initiatives
   Job Information
Last Updated On:   10/11/2017
Job Title: 
FOOD SERVICE ASSOCIATE Full time days
Job Category:   Support:Food Services
Location:   Pendleton
Oregon
 
Job Description:   **FOOD SERVICE ASSOCIATE Full time days** **Description** Job Summary: Performs a variety of routine duties in the kitchen and coffee cart to prepare equipment and foods for service: greets all guests with a sense of urgency, serves beverages and cleans up service; stocks all condiments, utensils, coolers. Baristas are responsible for maintaining their own cash registers and at peak meal times will be at their register to serve customers. Follows check lists and ensures all tables and surfaces are clean and orderly. Performs various cashier duties, following established practices and procedures. Essential Duties: Supports established departmental policies and procedures, objectives, quality improvement program, and safety standards. Clean and sanitize work areas, utensils, and equipment. Clean service and seating areas. Check temperatures of freezers, refrigerators, heating equipment. Collects grab & go items and baked goods to sell at the coffee cart. Serves food as directed. Must also brew coffee, stock condiments, and ensure all coolers are fully stocked. During non-peak times one barista will remain at the coffee cart and the other barista will assist with any grab & go production, patient tray service, and floorstocking duties as needed. Wipes off counters, garbages, and tables; arranges, rearranges, and replenishes items as needed. Empties water overflow under the espresso machine. Participates in clean up and stocking as assigned. Communicate specials to customers. Performs cashier duties. Follow all cash handling and credit card policies. Complete job checklist each day. Other duties as scheduled or assigned. Other Responsibilities: Values Behaviors: It is essential that all employees are able to support the values of St. Anthony Hospital and Catholic Health Initiatives. Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times. REVERENCE: Pass a Smile! (First Impressions) 1. Introduce yourself. 2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch. 3. Use patient or co-worker’s name in conversation.Be genuine. 4. Listen attentively and confirm back to customer what you have heard. 5. Always say “hello” with a smile to patients, visitors, and co-workers in hallways and elevators. Celebrate Differences! (Diversity) 1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals. 2. Provide the highest level of service to everyone, regardless of who they are. 3. Create a supportive environment and encourage people to freely express themselves. 4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings. Look the Part! (Professional Image) 1. Make sure employee badge is visible and appropriately placed. 2. Stay well groomed. 3. Keep clothing neat, clean, and in accordance with department and hospital policy. 4. Ensure that personal conversation, demeanor, and all behaviors present and “on-stage” appearance. Maintain an attitude of confidence and proficiency. INTEGRITY Make it Right! (Service Recovery) 1. Anticipate and correct problems before they become complaints. 2. Acknowledge mistakes when they occur, without placing blame. 3. Apologize for the mistake, even if you are not at fault. 4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret. Let’s Talk! (Communication) 1. Follow through on all requests and promises in a timely manner. 2. Whenever you see a person who needs help, ask them “What can I do for you?” 3. Respond in a timely manner to all requests – conveying clear, concise, and accurate information. 4. Answer all phones promptly.State name, department, and give appropriate greeting.Always use a friendly tone. Lean on Me! (Teamwork) 1. Balance personal agenda with team and organizational goals. 2. Value all team members and their opinions by treating everyone equally and with respect. 3. Seek to resolve conflicts in a respectful way.Do so directly with the individual(s) involved and promptly. 4. Arrive on time to work. 5. Fully share information that people need to do their job. 6. Express ideas, opinions and reactions constructively. COMPASSION Welcome to our Home! (Safe/Healing/Calm Environment) 1. Maintain a safe, neat, clutter-free work environment. 2. Keep voice down in and around “on-stage” areas. 3. Recommend changes to policies, procedures, and environment to enhance everyone’s ability to provide optimum service to all patients, visitors, and employees. Keep in Touch! (Provide information and explanations) 1. Apologize for delays and inconveniences. 2. Use easily understood and appropriate language when giving information to patients, visitors and co-workers. 3. Avoid technical and professional jargon and acronyms. Privacy Matters! (Privacy/Confidentiality) 1. Always knock before entering. 2. Be sensitive to individual privacy needs. 3. Always speak kindly and positively about patients and co-workers.Show in all ways that patient is the first priority. 4. Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with proprietary organizational information. EXCELLENCE Thank Somebody! (Recognition/Appreciation) 1. Find ways to specifically recognize and appreciate a co-worker. 2. Catch people doing something special and let them know you appreciate it. 3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors. 4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments. Show the way! (Give Directions) 1. Make it your job to know where services are at in the facility. 2. If someone appears to need directions, offer to help. 3. Offer to escort patients and visitors to their destination. 4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map. 5. Do chart reviews, stocking department, etc. with free time. Keep Growing! (Technical competency) 1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same. 2. Consistently demonstrate excellent technical knowledge on the job. 3. Encourage and contribute innovative ideas and ways of doing things that increase efficiencies. Performance Improvement: Understands and actively supports the organizational and departmental Performance Improvement Initiatives. a. Can verbalize employee’s overall responsibility and role in the St. Anthony Hospital Performance Improvement Program. b. Can identify FOCUS as St. Anthony Hospital’s guide for Process Improvement. c. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months. (Organizational, departmental, or individual.) Operates the cash register and reconciling cash procedures. Assists with care and maintenance of department equipment and supplies. Carries out assigned catering events and coffee setups. Attends and participates in educational program and inservice meetings. Adheres to prescribed safety practices and procedures. Performs related duties as required. Works cooperatively with fellow employees, patient and hospital staff. Age Specific Population Served: o Neonatal (0-28 days) o Infant (28 days – 1 yr.) o Pediatric (1 – 12 yrs.) x Adolescent (12 – 20 yrs.) x Adult (20 – 61 yrs.) x Geriatric (62 yrs. ) Must be open to additional responsibilities as required by administration. Knowledge, Abilities, and Skills: Possess good knowledge of food production and food preparation standards, cost and portion control, cash register procedures and sanitation. Must be capable of performing at special catering functions. Requires great self-control and finesse in customer relationships. Must have a pleasant and personable demeanor. Must demonstrate knowledge of the principle of growth and development over the patient’s life span. PHYSICAL AND MENTAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee regularly is required to walk, talk, read, write and hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Security Access: Low - Incumbent has no access to confidential information and must comply with the terms of the St. Anthony Hospital Security Policies as it applies to their job role. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of radiation. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act. **Qualifications** **Certifications** State of Oregon Food Handlers Card **Education and Experience** High School graduate or equivalent. Two years experience in related work preferred. Any equivalent combination of training and experience is acceptable. **Job** Food Service/Housekeeping **Primary Location** OREGON-PENDLETON-ST ANTHONY HOSPITAL **Daily Schedule** S-S **Scheduled Hours per 2-week Pay Period** 80 **Weekends Required** Occasional **Req ID:** 2017-R0133629
Job Features:   

Catholic Health Initiatives (CHI) is a national nonprofit health system with headquarters in Englewood, Colorado. The faith-based system operates in 17 states and includes 78 hospitals; 40 long-term care, assisted- and residential-living facilities; two community health-services organizations; two accredited nursing colleges; and home health agencies.

With total annual revenues of more than $10.7 billion and approximately 83,000 employees, CHI ranks as the nation’s second-largest faith-based health system. In fiscal year 2012, CHI provided more than $715 million in charity care and community benefit, including services for the poor, free clinics, education and research.

Catholic Health Initiatives is committed to:
  • Creating new ministries that build healthy communities
  • Reaching new milestones in clinical quality and compassionate care
  • Implementing an agenda of social justice
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